General
Are you a registered business in Singapore?
Yes, we are a registered business in Singapore under the entity name KIDDY COMPANION PTE LTD, UEN: 202112978K.
I saw a lot of other sellers carrying Sanrio and Disney Products which I didn’t see them on your website. Why is it that you do not carry them and will you be carrying these products too?
At Kiddy Companion Pte Ltd, we do and only carry authentic Sanrio or Disney products if any. Please do check out our products range.
I’m a retailer and am interested in the Kiddy Companion merchandises, can I purchase in bulk, wholesale price to resell?
Thank you for your interest. We welcome your enquiries and kindly email us at enquiry@kiddycompanion.com . Please be informed that any unauthorized reselling of our products is considered an infringement of copyrights and we reserved our legal rights to take legal actions.
How can I write a review?
You can write a product review with just 3 easy steps:
- Click on the product you have purchased. Scroll down to reviews.
- Please fill in as much information as you’d like. You can also insert your name and your email address on the product that you recommend.
- Then, click on the ‘Submit’ button.
Please visit https://kiddycompanion.com/shipping-delivery-policy/ to review the legal terms and conditions concerning your submission of reviews.
Orders
How do I do bulk purchase?
Please email us at sales@kiddycompanion.com with the interesting item(s) and quantity required and we will respond to you on the availability. Pre-order will be required if the stock on hand is insufficient
What is the minimum quantity to qualify for bulk purchase?
Typically, the quantity of 50 qualifies as a bulk purchase. You may email us at sales@kiddycompanion.com to check on the stock availability.
Do you have a product catalogue for all your items?
We do not have a product catalogue. Please refer to our website for the product information and prices.
How long does it take for our orders to be processed?
We will process your orders within 2 – 3 working days upon receiving confirmation of your order and payment.
Can I place my order via email or phone?
At the moment, we only accept orders via our website. However, if you have any enquiry regarding the product or quantity required, please email us at enquiry@kiddycompanion.com.
For bulk purchase, please email us at sales@kiddycompanion.com.
Do you have a showroom or retail outlet that I can view the products?
We are an online store which do not have a showroom or retail outlet. All our products will be shipped out upon receipt of confirmation order and payment.
I just placed an order on your website but I need to add in a few more items to my existing order. Can I amend my online order?
The previous order is considered closed and hence no amendment can be made. Please email us at sales@kiddycompanion.com with your order number and let us know what are the additional items. Please note that additional shipping charges may apply.
Once that has been confirmed, we will confirm the payment instructions with you.
Upon receipt of the funds for the additional items, we will process and shipped out the orders together.
Children’s Day is approaching, I like to order in bulk. When should I place my orders? Do I need to pay in full?
We accept and strongly encourage pre-orders for children’s day so as not to disappoint the children. The suggested timeframe is at least 2 months prior to children day.
Yes, we will require payment in full to lock in the order. This is because we will need to place our orders from our suppliers and to cater for the shipping time.
I tried to check out and the item in my shopping cart disappeared, what happened?
We are sorry that you were not able to complete your order. The selection on our website is live and reflects what is in stock at that moment. Placing an item in your shopping cart does not guarantee your right to purchase that item. Until you have completed the checkout process, another customer may purchase the item even if it is in your cart.
Do you do back orders?
No. We do not do back orders. If an item is out of stock, we will notify you as soon as possible and ask if you would like a replacement item. Additional cost may apply.
Out of stock orders will be cancelled unless a replacement item is requested.
Payments
I don’t have a Paypal Account. Can I still transact over your website?
A: Yes, we are using Hitpay secured payment gateway. As long as you are holding a credit/debit card, you are able to transact over our website securely even if you do not have a Paypal Account.
Do you accept payment via bank transfer/Paynow/Paylah?
A: We do accept Paynow transaction via Hitpay secured payment gateway.
Shipping
Why is there a fixed shipping rate?
A fixed shipping fee is charged across different products to enable our customers to enjoy the best value of the shipping cost regardless of the actual weight of the items purchased.
My order has exceeded S$60 and eligible for free shipping. But I was given 2 options: Free Shipping and Courie/Smartpac Option. Why is that so?
Please select the Free Shipping option which is the default button upon check out. Thank you.
Do you ship internationally?
Currently, we DO NOT SHIP overseas at the moment.
Can you ship my order to a P.O.Box?
We are unable to ship to a P.O.Box.
Which Third Party Logistics (TPL) Firm are you using for courier shipping? Can I choose the time of delivery?
We are using Qxpress delivery services for our courier shipping. You may indicate to us your preferred shipping time and we will leave a note to them. However, we cannot provide guarantee that it will be adhere to by Qxpress as the delivery time is dependent on their daily delivery schedule. We seek your understanding to it.
I want to choose courier shipping but since we do not know what time they will deliver, what should I do when there is no one at home to receive the items?
Please indicate in the ‘comments’ section during check out on the alternate arrangement such as “leave it behind the shoe rack” so that this delivery note can be highlighted to the courier company when they made the delivery. Please ensure the alternate arrangement is a safe place for your package. Neither the courier company nor Kiddy Companion will be responsible for any lost package for the alternate arrangement.
Where are all the orders shipped from?
All orders are shipped from Singapore. We have ready stock in our warehouse. If you are able to select the quantity on our website, we will have stock for you.
Do you have the link to track my package?
Please key in your package tracking number in the respective URLs accordingly:
Smartpac: https://www.singpost.com/track-items
Qxpress Courier: https://www.qxpress.asia/Customer/PopupTraceParcels
This link will also be provided in the email we sent to you on your tracking number.
Where’s my order?
If you have more questions about your shipment, or if tracking information isn’t available, please contact us at enquiry@kiddycompanion.com with your order number for assistance.
Can you provide me with a receipt for my order?
Yes, an e-receipt can be provided and will be sent to your email address upon request. Please indicate this request in the “comments” section upon check out.
Refunds and Returns
I want to return my purchases. What do I do?
We only accept returns of purchases if there are reasonable defects on the items. Please refer to your return policies for the details: https://kiddycompanion.com/refund-return-policy/
How long does it takes for me to get a refund?
All refund will be made via Hitpay. It may take up to 14 days for paypal to process the refund. Please check your credit card statement for the refund.
What are your refund and return policies?
Please visit https://kiddycompanion.com/refund-return-policy/ for the refund and return policies.